FAQs

Should I fully charge my scooter before my first ride?

Yes. Fully charge the battery before your first ride using the supplied charger, and follow the charging instructions in your user manual.

Is this scooter suitable for daily commuting? 

It’s designed for everyday trips, such as commuting and running errands. Check the listed range, weight limit, and recommended riding surfaces to make sure it suits your route.

What affects the scooter’s actual range?

Range varies with rider weight, speed, terrain, temperature, tire pressure, and battery condition. Frequent stops and uphill riding can also reduce the distance you travel on a charge.

Can I add a seat to my scooter?

Seat compatibility varies by design. Check the accessory listing or contact our support team before purchasing a seat to confirm that it fits your scooter.

What should I do if my scooter won’t charge? 

Check that the outlet works and that the charger is securely connected. Inspect the charger and charging port for visible damage or moisture. If charging still doesn’t start, stop using the charger and contact our support team for assistance.

Can I ride my scooter at night?

Check the product specifications for the included lights and reflectors. Before riding after dark, make sure your lights work, wear reflective gear, and follow local riding rules.

What maintenance does my scooter need? 

Regularly check the brakes, tires, folding mechanism, and fasteners. If your scooter has pneumatic tires, maintain the pressure specified in the user manual. Keep the scooter clean and dry, and follow the recommended battery care instructions.

How should I store my scooter when it’s not in use?

Store it in a cool, dry place away from direct sunlight and extreme temperatures. For extended storage, follow the battery charging and storage guidance in your user manual.

How can I get replacement parts or after-sales support? 

Contact our support team through the website with your order number and a description of what you need. For replacement parts, include a photo of your scooter’s product label so we can help confirm compatibility.