Australia Return & Refund Policy

Update: 2025/8/11

At isinwheel, customer satisfaction is always our top priority. our dedicated quality control and quality assurance teams will inspect your items prior to shipping. our product quality is guaranteed.

Our Promise:
Simple & efficient: iSinwheel provides a straightforward warranty that is processed.

 

1. Order Cancellation

• Order cancellation requests for Australian customers follow the same rules as the U.S. market: cancellations are only available within 1.5 hours of placing the order.

• Once the order has been shipped, it cannot be canceled. Customers may request a return within 14 days of delivery according to the return process.

2. Refund Policy

1. For Non-defective Products / No-longer Needed Products

• Unopened & Unused Merchandise: May be returned within 14 days of delivery. A return shipping fee of up to 10% of the product price will apply upon successful return.

• Opened Merchandise: May be returned within 14 days of delivery, and must have less than 20km of usage. A 10% restocking fee will be charged, and return shipping will not be covered. If the distance exceeds 20km, the restocking fee will increase to 30%.

2. For Defective Products

• Within 30 days of delivery: All fees and charges are covered for return/exchange/repair.

• Over 30 days of delivery: Products that develop a fault under normal use are entitled to free repair under warranty or a partial refund (20%–80%), depending on the actual issue.

3. Exchange Policy

• Within 30 days:

  • Unused products: eligible for free replacement (no freight or handling charges).

  • Non-quality issues: customer bears AUD $50–$80 shipping fee and a 10% restocking fee.

  • Quality issues: shipping costs covered by isinwheel.

• Replacements will be arranged within 2 business days after receiving the returned package.

4. Refused Shipments

• If you refuse delivery, we reserve the right to charge 10% of the product price to cover shipping costs.

• Refund will be issued after the returned item arrives back at our facility.

5. Important Notes for Australia

1. Customer must keep the original box for return or provide a similar package.

2. Severely damaged returns due to poor packaging will incur up to 40% handling fee, while returns without packaging may incur up to 80% deduction.

3. Refunds are only issued back to the original payment method:

   • Paypal: within 48 hours

   • Credit Card: 7–14 business days

4. No returns/refunds for accessories unless defective or wrongly shipped.

5. Some remote areas in Australia may not be deliverable. If so, our team will contact you for alternative solutions.

Customer Service (Australia): support@isinwheel.com