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At iSinwheel, we value each and every single customer and customer satisfaction is always our top priority. We are trying our best to speed up the process, making your package arrive as soon as possible. Your patience will be highly appreciated. Thanks for your understanding.

1.Holiday Shipping Notice:
Due to the impact of COVID-19, our carriers are prioritizing the delivery of vaccine shipments and as a result, you may experience a delay in receiving your gifts this holiday season.

2.Which countries can be delivered?
All the iSinwheel products can be delivered to USA.

3.How much is the shipping cost ?How long will my product be delivered?
Due to the nature of the item, ground shipping will be the only option:

Countries  Cost  Shipping Time   Ship By
Western United States FREE 2-3 Business Days UPS / FEDEX
Southern United States
FREE 3-5 Business Days UPS / FEDEX
Eastern United States  FREE 4-7 Business Days UPS / FEDEX

Western United States includes:Arizona, Colorado, California, New Mexico, Nevada, Utah, Montana, Wyoming, Idaho, Oregon, Washington, Alaska

Southern United States includes:South Atlantic states: Florida, Georgia, North Carolina, South Carolina, Virginia, West Virginia, Maryland, Delaware. Central Southeastern States are divided into: Alabama, Kentucky, Mississippi, Tennessee. Central Southwestern States: Arkansas, Louisiana, Oklahoma, Texas

Eastern United States includes: Maine,New Hampshire,Vermont,New York,Massachusetts,Rhode Island,Connecticut,Pennsylvania,New Jersey,Delaware,Maryland


4.When does my order will be proceed?
①Orders placed on Monday to Friday, Your item will be shipped out within 24 hours.
②Orders placed on weekend, your item will be shipped out on Monday.
If you have a special case or requirement please note us. we are 7 years professional electric scooter company(In the process of adding to cart you can leave note to us)

5.Order Cancellation:
(1)Customer can only request an order cancellation if we are unable to fulfill and ship your order within 7 business days.
(2)You may also cancel your order if your item has not been shipped.
(3)Once the item is shipped, your order cannot be cancelled. If the customer refuses the package upon delivery, the customer will be charged for the return shipping.

6.Tracking Packages:
Once your order has shipped, we will provide you with a tracking number to track your package. A shipment notification, including the tracking information will be sent to your email address when your order is processed and leaves our facility.

7.How do I track my order?
After receiving the shipping number, we may ship from the USA. So you can query here:
https://www.17track.net/en
https://www.seur.com/en/

8.Delivery Time:
The delivery time will depend on your delivery location. You can check the tracking number through the Carrier’s website for your order delivery time. Please note that your tracking information may not be available through the system for up to 72 hours from the time the order is placed.

9.Other Shipping Problems:
If you have any problem about shipping , you can email us at support@isinwheel.com.

 

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