I bought the Isinwheel M10 ebike 3 weeks ago for my boy. Instructions on installation were perfect and easy. However the one crank had a defect but the customer support was very helpful and quickly dispatched a new crank!
The bike itself works great, we still haven't charged the battery after the initial charge and have gone 72km's(mostly with assist) with more juice to go! I definately recommend this product, very good value for money, and the support is also top notch!

Brought a new ebike M10 two week ago through on line, shipment came on time unfortunately got a defective battery, Charged for couples times through out the day, did try to in serval days but battery still not taken charge, very frustrating. However, Isinwheel support team turn this unpleasant experience into a very Happy ending, they call me back, emailed back and fore and offering different solution to solve the problem. This responsive follow up truly surprise me, and they always answering through emails. Finally send me a brand new battery now I enjoy and love this bike. Quality of the bike itself now amazing, no scratches nor damage while receiving. Very fun to ride. Great service. 10/10 good job guys

"I recently purchased this bike from the Isinwheel website, and I am extremely satisfied with my experience. The bike is of excellent quality and offers great value for the price. I was also impressed with the customer support, as they were responsive and helpful throughout the entire process. Overall, I highly recommend Isinwheel for anyone looking for a great bike at a fair price. Very happy with my purchase!"

I purchased the Isinwheel M10, and I can't describe in words how much I loved it.

I highly recommend it because it very
Smooth and totally worth every penny– The 500W motor delivers excellent acceleration .
It was really easy to assemble as most of it for already done
It has an impressive Battery Life

Excellent Customer Service
recommended.
I personally felt that the customer service was pretty amazing. I had to call a couple of times and the lady was very kind and helpful. She answered all my questions completely and was able to send me an invoice right away.

Besides, they were also able to provide me a discount code very quickly. Thanks again for your amazing services. I have already recommended two of my friends who would buy the same model under early spring sale

I got the bike about 5 days earlier than the expected date was. It came nicely packaged, the assembly took about 40 minutes, it was a little bit confusing, but we got it done. The seat it comes with, in my opinion, is very uncomfortable, but I am also a bigger person, however, my brother is very thin and he also thought it was uncomfortable, so I bought a new seat and it worked out fine. The headlight is actually really good as well. We were able to get it to go to a speed of 30mph on flat ground by using the pedal assist and the throttle at the same time. The tires came pretty flat, but they included an air pump for them. The bike looks really nice overall, I really like the black. It's a really good bike for the price, and I'm glad I got this one

Haven’t been on the road yet, but installation was super easy with the video. I read reviews about the seat so I ordered one ahead of time and boy was I glad I did that!

I’m about 40 miles into owning my bike in a little under a month and I must admit this has been a pure investment! I ride to and from work daily with this and will even be able to pick up a second job without worrying about gas, insurance or crazy expensive repairs. If weather was never an issue I’d probably ride this bike as my main mode of transportation forever. The assembly was mad easy and the battery life has been solid. The build quality is on point. The power of the bike is unmatched like it gets wild being on a bike hitting 15-20MPH but it never feels too powerful. The seat could be more comfortable but nonetheless it’s worth every penny especially being able to handle my size being 300+ most bikes that carry my weight are upward of $1000 from what I’ve seen.

I was looking for an affordable e-bike and I ended up purchasing this bike. It was easy to assemble and it’s great bang for your buck. The battery has sufficient capacity and cruises at 20mph nicely. I like that it has a cruise control feature and different power settings. Overall it’s a solid, comfortable, and affordable e-bike to get around in.

I've never had such a positive experience with a product. I'd give this bike 6 stars if I could, because of how great it is. The battery doesn't take too long to charge and it lasts for hours. The bike has never died on me yet because of how much juice is in the battery. I can go for miles on full throttle before I even lose 40%. You can just imagine how far you could get on a full battery if you used pedal assist. I don't even feel like driving my car sometimes and would rather ride this bike instead because of how quick and easy to work it is. The assembly was a breeze and easier than buying a car. Perfect alternative to having a vehicle. Not to mention the support team offers the best support you could possibly get from any company. I ran into an issue concerning the bike, not at its fault, shortly after purchasing it and the support team was able to help me work it out.

I appreciated that the assembly went as well as it did. If you have assembled a bicycle before, this will not be a problem. Plug battery in to charge me first so it is charging while you assemble. Expect about a 3 hour assembly. Use patience. The bike comes with all tools necessary. The directions are not conducive, so expect to look at pictures. The parts are higher quality than expected. Use common sense and YouTube videos if you need assistance. Shipping was faster than expected, too. The battery will get the back tire up to 20.4mph when the back tire in lifted off the ground. It is a present for my 14 year old so it should provide everything he needs. So far, a great product!