FAQs

What’s new in the 2025 S9 Pro?

The latest S9 Pro now features an upgraded top speed of 19 MPH, extended range of 19 miles, and new handlebar turn signals for safer and more stylish rides.

How is the S9 Pro different from Xiaomi-style scooters?

Compared to similar city scooters, the S9 Pro offers a lighter, rust-resistant aluminum frame, built-in handlebar turn signals, and a stronger motor for smoother acceleration and better hill performance.

Is the S9 Pro suitable for daily commuting?

Yes — its compact, foldable design and reliable performance make it an excellent choice for urban commuting, campus rides, or short trips.

Should I charge it before the first use?

We recommend that you charge the scooter after you receive it
This will provide better protection for the battery.

Is there an optional seat available for the S9 Pro?
What should I do if I'm unable to charge it?

First of all, you need to check whether the charging can be used normally, the charger is green when connected to the power supply, and will turn red after connecting the scooter, secondly, you need to check the voltage of the battery, you can also contact us at any time, we will Reply and solve your problem within 24 hours

Are there lights on the scooter for nighttime riding?

The electric scooter is equipped with super bright headlights and oversized taillights.

What kind of maintenance does it require?

Minimal maintenance is needed. Regularly check tire pressure, brake performance, and keep the scooter clean and dry. The battery should be charged at least once every two weeks if not in use.

How to get spare parts or after-sales service?

You can order genuine parts or repairs via our official website or authorized service partners. Contact support@isinwheel.com for details.