FAQs

Should I fully charge my scooter before my first ride?

Yes, we recommend fully charging the battery before your first ride so your scooter is ready to go and you can make the most of its range.

What’s new in the S9 Pro?

The latest S9 Pro now features an upgraded top speed of 19 MPH, an extended range of up to 19 miles, a lightweight integrated aluminum frame that won’t rust, brand-new upgraded app support, illuminated deck lighting, and new handlebar turn signals for safer, smarter, and more stylish rides.

How is the S9 Pro different from Xiaomi-style scooters?

Compared to similar city scooters, the S9 Pro offers a lighter, rust-resistant aluminum frame, built-in handlebar turn signals, and a stronger motor for smoother acceleration and better hill performance.

Is the S9 Pro suitable for daily commuting?

Yes — its compact, foldable design and reliable performance make it an excellent choice for urban commuting, campus rides, or short trips.

Should I charge it before the first use?

We recommend that you charge the scooter after you receive it. This will provide better protection for the battery.

Is there an optional seat available for the S9 Pro?
What should I do if I'm unable to charge it?

First of all, you need to check whether the charging can be used normally, the charger is green when connected to the power supply, and will turn red after connecting the scooter, secondly, you need to check the voltage of the battery, you can also contact us at any time, we will Reply and solve your problem within 24 hours

Are there lights on the scooter for nighttime riding?

The electric scooter is equipped with super bright headlights and oversized taillights.

What kind of maintenance does it require?

Minimal maintenance is needed. Regularly check tire pressure, brake performance, and keep the scooter clean and dry. The battery should be charged at least once every two weeks if not in use.

How to get spare parts or after-sales service?

You can order genuine parts or repairs via our official website or authorized service partners. Contact support@isinwheel.com for details.

  • 5 stars: 661 (93%)
  • 4 stars: 47 (7%)
  • 3 stars: 2 (0%)
  • 2 stars: 1 (0%)
  • 1 star: 3 (0%)
Some of the reviews shown are from related products the merchant grouped with this one.
V
Veezy f.C.
Adult scooter

The scooter is a lightweight pickup and very easy to carry on the bus and in back of a car trunk. The function on the scooter is very simple and the speed lifts off at 19 speed. I can literally drive the scooter for 3 days without it going dead on me and the battery life lasts longer

L
Lisa B.
Well Made Scooter

Ordered the scooter as a gift for my son for the holidays. It was super easy to put together and begin using right away. He is over 6ft tall and the scooter was comfortable to use.

A
Anonymous
Best scooter on the market

The S9 pro electric scooter 350W his outstanding in every category. I am very impressed on the whole process of my purchase. I highly recommend this scooter and highly recommend this company.

D
Derek D.
Daily commute

Did not know what to expect when I received my scooter but I was certainly not expecting it to be so good. I use it to commute from my parked car to work every day which makes my days start off well. The quality of build is really great it’s easy to fold down and put into the car, there is enough power to to pull me 110kg to work which is a mile from the car, the ride is smoother than expected a little bumpy on some bicycle lanes but not to bad, the lights have not been used yet as it’s not dark enough yet, the brakes are very responsive just like a bicycle, it does not take long to charge up around 1 hour from 5 to 3 bars, the platform is sturdy I’m a size 10 shoe and it’s managed quite well very impressed with my purchase some of my friends have decided to purchase as they were very impressed with the looks and my reviews, ideal for any generation as an alternative to a bike enjoy riding into work now when weather is dry won’t use it when raining would be a shame to ruin a nice e scooter.

M
Marlene
Best gift idea for my husband

Bought it as a Xmas gift for my husband who's a truck driver when he park far from the stores and needs to run in quick after 3 years still runs great. Easy to fold and put in a shopping cart for quick store runs

m
mee
Excellent

It work so good. Very good velocity and excellent to going to work

C
Christina J.
My son likes it!

Purchased this for my son. He uses it to ride back and forth from practice at his school. He said it doesn’t go as fast as it says but overall he enjoys it. Pretty stable. He’s 170 lbs and 5’8”. It has blinkers, which is useful. Battery lasts. Overall happy with the purchase.

d
dee
Came earlier than expected which was great

My son loves his bday present so much

E
Erika
Perfect Scooter!

I got this for the camper. Super quiet and great pick up! Amazing customer service which is the reason why I got this. I had a minor issue which was a misunderstanding and their response time was within 24 hours and they even called me back. I added some led lights underneath and cruise at night. Great buy!

H
Heriberto S.C.
Awesome scooter for the price!!!

I purchased this scooter in december of 2023. It is the best budget scooter you can get. Hasn't caused any issues yet and I'm at 300 miles already! Thank you isinwheel for a great product and amazing customer service! Definitely would recommend to anyone looking to purchase their first e-scooter.

K
Kelley
Great Purchase

Can't believe how fast and easy this scooter is to operate.

R
Ramiro
Muy bueno

Muy bueno, estoy contento con el scooter, buen tamaño, muy fácil de usar y de terminar de ensamblar solo poner 4 tornillos con la herramienta que trajo

E
Elizabeth P.
Great convenient scooter

I bought my son this scooter to get around the neighborhood. He loves it. It’s fast and easy to use. Great quick way to get around and easy and compact to store.

J
Jingnan J.
Very convenient product

Very convenient and my daily commute to and from school has been shortened.

L
Leo M.
Solid scooter with good features for the price.

The scooter is accurate to description. Good speed pick up, and fun to ride. I’ve taken it a few miles at a time and it’s held its charge.

D
D. L.
Compact, affordable and comfortable electric scooter!

I had purchased the isinwheel S9 Pro to complement the IScooter i9 that we had purchased a few months earlier. We had a good experience with the eScooter but wanted an upgraded experience with the isinwheel S9 Pro. The package arrived before Christmas, and we were able to unpack and use the isinwheel Scooter. The product has a very smooth ride with the inflatable tires. We also like regenerative brake on the left-side of this Scooter.

All was going well until we started getting "E19" Errors. This error is related to the braking system. I had reached out to iSinwheel Support and they had called me back the next day! They had let know that someone from Support would reach out by e-mail. Soon after, Bella had reached out to me and she was able to send out a replacement part for the braking system. She also sent a video on how to replace the braking system. Since the Scooter was still under return policy, they were able to send out replacement right away. We received the new Scooter within days.

Even though we had to contact Support, this was handled well and we are still enjoying our isinwheel S9 Pro Scooter!

j
jirawat j.
First Scooter

This is my first electric scooter. S9 Pro. I love it make me easy to control my walking time Nice and fun. I use it everyday

S
Stacy R.

two months and it’s perfect !!This has been a good experience. I definitely recommend!!!!

F
Felicia M.
Birthday gift

I purchased this scooter for my son 13th birthday. He loves it ! It was easy to put together. He likes the 2 modes you can put in it. I don’t have nothing negative to say. Great purchase

N
Natalie
Great for university

This scooter is perfect for me, I got it in September it works great, I use it to go back and forth to classes and get to campus, it’s small enough to take into classes and labs,
I charge it for one night and it’s good to go for a couple days
I it’s a great purchase and I recommend it to anyone
It’s good for any height, I’m about 5 feet tall and I manage it very well

A
Alina
Amazing scooter, love it!

The scooter is great, very nice quality. All family enjoy a fun ride. Customer service is great, people are willing to help at any time. Had a great experience.

S
SirFer
Excelente!

Excellent product quality price value, a serious and responsible company, very happy with the product... I use it to commute from my house to work and it is already part of my life, it is spectacular. Thanks Isinweel

A
Andre G.
Awesome Scooter 🛴 Tremendous Value

We ordered a couple scooters recently. Wow - they sure are a lot of fun. Quiet, fast, smooth ride, long battery life, all for a very fair price. I highly recommend.