S9 Pro FAQ

Q: does it have shock absorber feature?

A: The electric scooter features rear dual shock absorbers, the e-scooters offer a smooth ride, even when going over the bumpiest of roads.

Q: Should i charge it it before the first use?

A: We recommend that you charge the scooter after you receive it
This will provide better protection for the battery.

Q: Is there an optional seat available for S9Pro?

A:  Of course, we can check the link below: https://www.isinwheel.com/products/adjustable-electric-scooter-seat-saddle

Q: Is the top speed setting permanent or do you reenter it with every powerup?

A: If the maximum speed you set for the last ride was 19mph, the next time you restart, the maximum speed will continue. You can use the app to connect the electric scooter to check.

Q: What should I do if I can't charge it?

A: First of all, you need to check whether the charging can be used normally, the charger is green when connected to the power supply, and will turn red after connecting the scooter, secondly, you need to check the voltage of the battery, you can also contact us at any time, we will Reply and solve your problem within 24 hours

Q: What is the waterproof rating?

A: The waterproof rating for adult electric scooters is IP54, but we do not recommend that you ride in heavy rain.

Q: Are there lights on the scooter for night time riding?

A: The electric scooter is equipped with super bright headlights and oversized taillights.