A: The electric scooter features rear dual shock absorbers, the e-scooters offer a smooth ride, even when going over the bumpiest of roads.
Q: Should i charge it it before the first use?
A: We recommend that you charge the scooter after you receive it
This will provide better protection for the battery.
Q: Is there an optional seat available for S9Pro?
A: Of course, we can check the link below: https://www.isinwheel.com/products/adjustable-electric-scooter-seat-saddle
Q: Is the top speed setting permanent or do you reenter it with every powerup?
A: If the maximum speed you set for the last ride was 19mph, the next time you restart, the maximum speed will continue. You can use the app to connect the electric scooter to check.
Q: What should I do if I can't charge it?
A: First of all, you need to check whether the charging can be used normally, the charger is green when connected to the power supply, and will turn red after connecting the scooter, secondly, you need to check the voltage of the battery, you can also contact us at any time, we will Reply and solve your problem within 24 hours
Q: What is the waterproof rating?
A: The waterproof rating for adult electric scooters is IP54, but we do not recommend that you ride in heavy rain.
Q: Are there lights on the scooter for night time riding?
A: The electric scooter is equipped with super bright headlights and oversized taillights.
S9 MAX FAQ
Q: How about this adult scooter shock absorption?
A: The S9MAX adult electric scooter is equipped with dual front and rear shock absorbers with 10-inch solid tires, which can be applied to a variety of road conditions.
Q: Is there an optional seat available for S9Max?
A: Of course, we can check the link below: https://www.isinwheel.com/products/adjustable-electric-scooter-seat-saddle
Q: Is the top speed setting permanent or do you reenter it with every powerup?
A: If the maximum speed you set for the last ride was 22mph, the next time you restart, the maximum speed will continue. You can use the app to connect the electric scooter to check.
Q: Does this electric scooter support USB phone charging?
A: We have USB holes at the handlebars so you can connect your phone and charge it via the data cable.
Q: What is the waterproof rating?
A: The waterproof rating for adult electric scooters is IP54, but we do not recommend that you ride in heavy rain.
Q: Are there lights on the scooter for night time riding?
A: The electric scooter is equipped with super bright headlights and oversized taillights.
X1 FAQ
Q: Can the seats be purchased separately?
A: Our electric scooters are divided into X1 and X1S, if you don't need a seat, you can buy X1. Of course, if you need to buy the seat separately, you can contact us to buy it.
Q: What are the dimensions of the deck alone?
A: The width of the deck is 8 inches
Q: What is the wheel size?
A: Our scooters are equipped with the latest 10-inch off-road pneumatic tires, plus dual front and rear suspensions for a great driving experience.
Q: What does light sensor headlight mean?
A: The headlights come on automatically when it is dark or dim. Because our lights are equipped with intelligent sensors.
Q: Which buttons must I press to get the scooter to 28mph?
A: After the electric scooter is turned on, the single power button switches the mode from ECO-MID-HIGH mode, and the speed will reach 28mph in high-speed mode
Q: Does it shake a lot when you ride?
A: You don't have to worry about any vibration because we are equipped with 10-inch off-road tires and dual suspensions front and rear for a bump-free ride.
X3 FAQ
Q: How big are the tires？
A: the X3/X3PRO escooters have 12" Pneumatic and 12"Honeycomb Tires. Big tire and Long range, suitable for long rides. The scooter also can bear the weight of 330-400 lbs big guys.
Q: Is scooter have head lamp?
A: isinwheel electric scooter of X3 and X3pro have headlight and brake light.
Q: How can I fold the electric scooter?
A: the electric scooter X3 series are equipped with a One-step folding system for portability, it fits easily in the trunk or small space.
Q: Can the rear solid tire be switched out for tubeless pneumatic?
A: We do not recommend customers to change the tires by themselves, as this will affect the motor. Our adult electric scooter is equipped with 12 inches front pneumatic tire and a rear inner honeycomb tire which are adaptable to all terrain.
Q: What is the 0-15 mph of this scooter?
A: Dear Customer, the X3 & X3 Pro electric scooter have 4 speed mode: ECO 12 mph, POW 15 mph, ECO 22 mph, POW 28mph.
Q: What is the waterproof rating?
A: The waterproof rating for adult electric scooters is IP54, but we do not recommend that you ride in heavy rain.
Q: Are there lights on the scooter for night time riding?
A: The electric scooter is equipped with super bright headlights and oversized taillights.
MATE FAQ
Q: First ride- Does the escooter have to be fully charged to turn on the scooter?
A: Yes, we recommend that you use only it after it is fully charged. Thi will help extend the life of the battery.
Q: In case something is wrong with the battery is it easily removable and replaceable?
A: Don’t worry, though, the circooter features the highest-performance Lithium Ion battery. Also, we provide 6 months of battery warranty. If there is any question or assistance needed, please feel free to contact Isinwheel Support Team.
Q:What is the max rider weight? Does the 300 lbs include the weight of the scooter?
A: This scooter can withstand a maximum weight of 440 pounds, including the weight of the scooter itself. Weight over the max load may affect the speed and range.
Q: Is there any type of headlights in the front?
A: Yes, this electric scooter is also equipped with a 360° lighting system that includes a bright headlight, dual side moonlights, front and rear turn signals, and a brake light, ensuring that you can always see and be seen at night for all-around safety.
Q: Can this be ridden in heavy rain or inch-deep water puddles?
A: This electric scooter has a ground clearance of 8 inches, so it can briefly and quickly pass through inch-deep water puddles. We recommend that you keep it out of heavy rain.Or This unit is rated at IPX4, which is resistant to water splashes from any direction. We recommend keeping it out of heavy rain and water puddles.
Q: Are there more details about the modes and settings?
A: We are happy to answer your question. You can switch between riding modes or other settings via the quick function button on the left side of the handle. It has 3 riding modes — ECO mode, driving, sport mode — as well as switch on/off the light, press the horn, and other operations.
Q: Do those tires require air?
A: We offer reliability, durability, and better inner honeycomb off-road tires to the consumer. Honeycomb off-road tires promise a safer future free of blowouts or being inconvenienced by a flat tire. It is different from the hiboy and segway scooters which uses the pneumatic tire.
Q:Is this an 800w motor or 800w peak power motor that is really 500w?
A: 800W Brushless Motor.
Q: How to get into the P settings?
A: You can press the power switch button and the horn botton at the same time to enter the settings page. One click the horn button to switch the settings. Double click the horn button to confirm the settings. One click the speed button to adjust parameter to 0
Q:Does this eletric scooter come with a charger, or does it have to be bought seprately? If so, what charger do I have to buy?
A: We have attached a 54.6V charger, tools, manual, and an electric scooter bag in the package when we ship the scooter electric adults.
R FAQ
Q: First ride- Does the escooter have to be fully charged to turn on the scooter?
A: Yes, we recommend that you use only it after it is fully charged. Thi will help extend the life of the battery.
Q: Does it have a lithium battery?
A:Yes, it uses lithium batteries. And circooter provides a 180day warranty on the scooter's battery.
Q:What is the max rider weight? Does the 300 lbs include the weight of the scooter?
A: This scooter can withstand a maximum weight of 440 pounds, including the weight of the scooter itself. Weight over the max load may affect the speed and range.
Q: Is there any type of headlights in the front?
A: Yes, this electric scooter is also equipped with a 360° lighting system that includes dual bright headlights, dual side moonlights, front and rear turn signals, and a brake light, ensuring that you can always see and be seen at night for all-around safety.
Q: Can this be ridden in heavy rain or inch-deep water puddles?
A: This electric scooter has a ground clearance of 8 inches, so it can briefly and quickly pass through inch-deep water puddles. We recommend that you keep it out of heavy rain.Or This unit is rated at IPX4, which is resistant to water splashes from any direction. We recommend keeping it out of heavy rain and water puddles.
Q: Are there more details about the modes and settings?
A: We are happy to answer your question. You can switch between riding modes or other settings via the quick function button on the left side of the handle. It has 3 riding modes — ECO mode, driving, sport mode — as well as switch on/off the light, press the horn, and other operations.
Q: If the tires go bald? Can you change them?
A: Benefits of off-road honeycomb tires on our scooter: Puncture-proof, Cushioning effect, More resilience, and Better grip. We will also offer friendly service.
Q:Is this an 800w motor or 800w peak power motor that is really 500w?
A: 800W Brushless Motor.
Q: How to get into the P settings?
A: You can press the power switch button and the horn botton at the same time to enter the settings page. One click the horn button to switch the settings. Double click the horn button to confirm the settings. One click the speed button to adjust parameter to 0.
RPRO FAQ
Q: First ride- Does the escooter have to be fully charged to turn on the scooter?
A: Yes, we recommend that you use only it after it is fully charged. Thi will help extend the life of the battery.
Q: Does it have a lithium battery?
A:Yes, it uses lithium batteries. And circooter provides a 180day warranty on the scooter's battery.
Q:What is the max rider weight? Does the 300 lbs include the weight of the scooter?
A: This scooter can withstand a maximum weight of 440 pounds, including the weight of the scooter itself. Weight over the max load may affect the speed and range.
Q: Is there any type of headlights in the front?
A: Yes, this electric scooter is also equipped with a 360° lighting system that includes dual bright headlights, dual side moonlights, front and rear turn signals, and a brake light, ensuring that you can always see and be seen at night for all-around safety.
Q: Can this be ridden in heavy rain or inch-deep water puddles?
A: This electric scooter has a ground clearance of 8 inches, so it can briefly and quickly pass through inch-deep water puddles. We recommend that you keep it out of heavy rain.Or This unit is rated at IPX4, which is resistant to water splashes from any direction. We recommend keeping it out of heavy rain and water puddles.
Q: Are there more details about the modes and settings?
A: We are happy to answer your question. You can switch between riding modes or other settings via the quick function button on the left side of the handle. It has 3 riding modes — ECO mode, driving, sport mode — as well as switch on/off the light, press the horn, and other operations.
Q: Is there a way to control the side lights?
A: We are implementing a single button to control all of the lights so that when you turn on the light button, the side lights will light up at the same time.
Q: If the tires go bald? Can you change them?
A: Benefits of off-road honeycomb tires on our scooter: Puncture-proof, Cushioning effect, More resilience, and Better grip. We will also offer friendly service.
Q: Is there a way to switch between single and dual motor or is it always in dual motor mode?
A: 3-taps on the headlight button to switch it
Q: How to get into the P settings?
A: You can press the power switch button and the horn botton at the same time to enter the settings page. One click the horn button to switch the settings. Double click the horn button to confirm the settings. One click the speed button to adjust parameter to 0.
MINI FAQ
Q: How do these do on gravel drive ways and rocky asphalt roads? We are in the country.
A: Please don't worry, isinwheel MINI Pro electric scooter works fine on slightly uneven roads.
Q: Is this kids e kick scooter suitable for my 6 year old grandson as a birthday gift?
A: Of course, we sure It will be a great birthday gift for your grandson.
Whether they are new to scooters or ready for an upgrade to a more advanced model, isinwheel MINI electric scooter is the perfect present which help your child enjoy a more independent gliding experience.
Q: Does the deck flashing? What about the three wheels?
A: When the switch is turned on, the deck will turn on the lights flashing. The front 2 wheels are designed as a self-generated power system. They will automatically light up when kids start to ride. They shine bright and stand out for extra fun and safety.
Q: How do you fold the scooter? Does it can fold？
A: The scooter cannot be folded, but the handlebar can be easily removed to become an electric skateboard, and easy to carry.
Q: Can I adjust the handlebar?
A: Yes, The MINI electric scooter for kids has 3 levels of adjustable height to suit your child as they grow. Easily adjust the height of the handlebars from 28.5"- 31.6".
Q: Has anyone bought this and the regular scooter? Trying to decide between the two.
A: Electric scooters are fun for children of all ages and don’t require much effort to ride. Unlike regular, these scooters aren’t powered by your child’s legs — they get their movement from an electric motor. We believe your kids will enjoy riding and have fun with MINI kids electric scooter
D3 FAQ
Q: Does this ebike get up steap hills pretty good？
A: The 750W powerful motor and 20” X 4“ fat tires can easily adapt to any road surface.
Q: Can the height of the handlebars be adjusted?
A: Yes, Handlebar height can be adjusted to 46-53 inches.
Q: Can electric bikes be folded?
A: The electric bicycle can be folded, and the folded size is: 37*15*31 inch.
Q: Does this bike have any assure?
A: The electric bike come with a One-year for E-scooter or 180-day for different parts (like the motor and battery) assure.
D4 FAQ
Q: Worth it to buy this bike? For commute purposes only? I'm planning to buy this bike.
A: The D4 electric bike is designed to be foldable. This e-bike can be easily folded and stored into the trunk of a car or bring it into the subway, making it the best commute and travel companion.
Q: Will a different seat fit? Will different handlebars fit? Keeping the bike still foldable?
A: The handlebar and seat height of the electric bicycle can be adjusted. Minimum Seat Height: 28'' and Maximum Seat Height: 37''. Recommend Height: 5'3''—6'3''. The electric bike can still be folded after adjusting the handlebar and seat.
Q: Can the battery of this electric bike be removed for charging?
A: The battery of this electric bike is detachable and you can remove it from the bike and charge the battery in your house. It is easy and convenient.
Q: Is this electric bike easy to assemble？
A: Thank you for your attention to our electric bikes. Ebike arrives 90% pre-assembled to eliminate the hassle of installation. In addition, the tools required for assembly are provided in the package. You can check the tutorial video here: https://www.youtube.com/watch?v=sGsE2i0DRPk
V8 FAQ
Q: How long does it take to learn this? i want to use it for commuting？
A: Hi there,This electric skateboard is equipped with four-speed modes for two completely different groups of people. Whether you are a beginner or an e-boarder, you will be able to adapt to it perfectly. Please remember to wear a helmet for safety:) If you have any questions about using it, please feel free to contact us.
Q: What is the battery capacity and range?
A: The isinwheel V8 electric skateboard uses the same lithium battery as Tesla to ensure safety and endurance to the greatest extent. Generally, you can ride at least 12 miles, and the replaceable battery can extend skateboard endurance indefinitely. Hope it can help you~
Q: Is this easy to carry?
A: All e-skateboards will be much heavier than normal boards, but my wife can easily pick up and carry it, hope this helps you. This one weighs about the same as the other boards and you can consider towing it. That's right:)
Q: How many accessories can I receive in this package?
A: This isinwheel V8 electric skateboard contains six separate accessories (the battery is installed): Instruction manual*1/Remote Control*1/Remote control type-C charging cable*1/T-socket wrench*1/Skateboard Charger*1/NISPT-2 Power Cord*1
Q: If the board runs out of battery can it be used loke a regular board?
A: One of the best features about this electric skateboard is how smooth it is as a regular board. I was extremely impressed and I didn’t need to put extra effort using my foot to push off.
Q: What is max rider weight to ride this board？
A: The max weight is 330 lbs. I’m a big dude 6’3 and 253 lbs and I have no problem getting a awesome ride.
Q: Is this a fast charger?
A: Yep, this isinwheel V8 electric skateboard does NOT require any fast charging cable to be purchased separately. The accessories that come in the package are already the best configuration, buying all of the top accessories at once.
Cycfree FAQ
Q1:What is the maximum speed and mileage of the electric bike?
A:Dear customer,The Cycfree electric bike was max at 20 mph, but you can increase it to a higher speed through the settings. The maximum range is up to 75 miles. The 54.6V 3A fast charger makes it possible to fully charge the electric bike in 5-6 hours.
Q2:How long does it take to charge？
A:Dear customer,The Cycfree electric bike is equipped with a 54.6V 3A fast charger. Charging speed is 2 times faster than other chargers. Fully charge the electric bike in 5-6 hours. The maximum range is up to 75 miles.
Q3:Can you bike without the battery?
A:The Cycfree electric bike has 3 working modes.
①Pedal Assist Mode: The motor will assist you as you pedal the bicycle. ②Fully Electric Mode: Twist the throttle to power up the bicycle. ③Pedal Mode: Pedal the bicycle just as you would any non-electric bicycle. Pure Electric (42-53 miles), Pedal Assist (53-75 miles), and Normal Bike (unlimited).
Q4:Does this bike have any warranty?
A:Our team offers a one-year warranty on electrical components such as batteries, chargers, motors, controllers, monitors, and lifetime technical support.
Q5:How short of person will 20 tire bike fit？
A:The handlebar and seat height of the cycfree electric bicycle can be adjusted. Recommend Height: 5'3''—6'3''. This e-bike can meet the needs of different people in the family.
Cycknight FAQ
Q1:How long time to take a full charge for this electric bike?
Answer:We equipped a large 12.5Ah battery and super fast charging technology with this electric bike.
The charging time is about 4-5 hours.
Q2:Anyone knows whether this ebike has a warranty?
A:Our team offers a one-year warranty on electrical components such as batteries, chargers, motors, controllers, monitors, and lifetime technical support.
Q3:what is the best mode of riding it is it on number 3 with a pedal?
A:The Cycknight Electric Bike has three riding modes. Pure Electric (28-37 Miles); Pedal Assist (37-48 Miles); Normal Bike (Unlimited). The specific riding style can be adjusted as needed. Any questions, please contact the customer team. We will provide fast and professional technical support.
Q4:How long does it take to charge？
A:We equipped a large 54.6V 3A super fast charger. The charging time is about 4-5 hours and the maximum range can be up to 48 Miles.
Q5:How far can the bike get for one charge?
A:The e-bike has 4-5 hours of charging for a range of 28-48 miles. Pure Electric (28-37 Miles); Pedal Assist (37-48 Miles); Normal Bike (Unlimited).
Q6:Is there anyway to make this bike faster?
Answer:Press and hold down the two arrow buttons and you can switch to PO8 by pressing the M or the Menue button. But keep in mind it will drain your battery faster.
Q7:Can you purchase an extra battery for it?
A:You can purchase an extra battery for an electric bike. The battery is already in the stock
Q8:It say the battery is easy to remove so is there a lock to help prevent theft?
A:The removable battery is convenient. You to take the removable battery away for charging at any time. The e-bike itself is equipped with keys. You can unplug the battery and lock the electric bike to prevent theft when you do not use the electric bike.
Q9:Worth it to buy this bike? For commute purposes only?
A:The Cycknight Electric Bike is a powerful and cost-effective multifunctional e-bike. Pure Electric (42-53 Miles); Pedal Assist (53-75 Miles); Normal Bike (Unlimited). The maximum range with that charge is up to 75 miles. You can easily use this electric bike for your daily commute, going out for coffee with your friends or on a picnic with your family, or riding.
Q10:What is the total weight/load capacity that this bike can carry?
A:The fat tire folding electric bike weighs about 65 LBS and can carry about 330 LBS.
Q11:What's the size after folding the bike?
A:The folding size of this ebike is 39.38in*22.44in*32.28in.
You can easily put it in your car's back truck.
GT2 FAQ
Q: Is there an optional seat available for GT2?
A: Of course, we can check the link below:https://www.isinwheel.com/products/isinwheel-adjustable-seat-for-gt2-electric-scooter
Q: How to install the seat with GT2 Off Road Electric Scooter?
A:Here is a video of installing the seat for your reference:
https://youtu.be/S7-JBGJfzDY
Q: My battery doesn’t last long / short range
A: Just like electric cars, electric scooter range can be affected by many different factors.
For example, electric cars have a maximum range but going up steep hills, adding more weight / passengers or driving fast will all contribute to faster battery usage and therefore a reduction in the true range achieved.
8.isinwheel electric scooter range claims are based upon standard testing regulations with a 160 lbs rider at 25 degrees Celsius on a stable surface.
Q: How to tighten the handle of GT2 Off Road Electric Scooter?
A: You need to tap the handle up, lift it up slightly and pull. If loose, it can be adjusted. Tighten the fold counterclockwise and loosen clockwise.
Q: Change the battery of GT2 Electric Scooter
A: Remove the foot support and open the bottom cover.
Disconnect the battery cable, replace the battery with a new one, and test whether it is normal after starting up
3. Install the bottom cover, install the foot support
Q: Replace the inner tube of GT2 Off Road Electric Scooter
1. Take out the rear wheel (motor wheel) first
1.1 First remove the foot support
1.2 Open the bottom cover, disconnect the motor connection wire
1.3 Remove the brake and take out the motor
2. To replace the inner tube (refer to the video), the inner tube needs to be emptied first, and then the inner tube is replaced.
3. Install the motor, connect the motor line, install the bottom cover after installing the brake, and finally install the foot support.
Q: GT2 Electric Scooter Unboxing and Assembly Video
A: https://www.youtube.com/watch?v=OBOuSljcDj8
Q: How do you change display from Kph to mph. when you turn the screen on you can see both , so must be a setting to set for mph
A: press and hold the "M" button on the menu button + the light button for a while to enter the setting mode, when the P01 mode is displayed press the "+" button or the "-" button to switch between the KMH and mph formats.
Q: Can you drive it on the rain is it water proof?
A: Hello, the waterproof grade of isinwheel GT2 electric scooter is IPX4. We do not recommend that the scooter be wet outdoors for a long time.
Q:How does the gt2 electric scooter work the turn signals?
A: you can control the turn signal through the button on the left side of the front of the scooter. This is the latest upgraded safety indicator
Q:Does this scooter fit in the trunk of a car？
A: Hello, GT2 electric scooters are usually in the trunk of the car, the specific size is Unfolded (Length x Width x Height): 48*25*49 IN, Folded (Length x Width x Height):48*8.6*22 IN.
