All Your Questions Answered: The isinwheel Product FAQ Guide

by LiuFlora on May 22, 2024

All Your Questions Answered: The isinwheel Product FAQ Guide

This comprehensive FAQ guide covers isinwheel’s top-selling electric products — scooters, bikes, and skateboards. The answers are here if you need information on models, range, battery life, or safety ratings.

Keep this reference handy as your go-to for resolving any queries about isinwheel’s lineup. From selecting the right product to maximizing enjoyment, let this FAQs be your trusted companion. All the essential details are included to inform your purchasing decisions and ensure total satisfaction.

Electric Scooter

S9 Pro

Q1: Should I charge the scooter before first use?

A1: Giving the battery an initial charge when receiving the scooter is recommended. This helps prepare the battery and ensures optimal performance on your maiden voyage.

Q2: Is there an optional seat available for the S9 Pro model?

A2: Yes, we offer an adjustable electric scooter seat saddle that is compatible with the S9 Pro and other models. 

Q3: Do maximum speed settings need to be reset each time?

A3: No, the top speed setting will stay the same until changed in the app. So if you last set it to 16mph, it will remain at 16mph between charges and rides until adjusted.

Q4: What should I do if the scooter won't charge?

A4: First check the charger and connection points for issues. Then examine the battery voltage level. If still having trouble, feel free to contact our support team - we're always happy to help diagnose and resolve any charging or technical problems.

Q5: What is the water resistance rating?

A5: Our adult electric scooters are rated at IPX4, meaning they can withstand water splashes but heavy rain is not recommended. 

Q6: Are there lights for night riding?

A6: Yes, the S9 Pro includes a bright headlight and taillight to ensure high visibility and safer nighttime riding.

S9 Max

Q1: How does the scooter absorb the shock?

A1: The S9 MAX features dual front and rear shock absorbers paired with 10-inch pneumatic tires. This setup handles varied terrains smoothly while cushioning impacts to provide a comfortable ride.

Q2: Is there an optional seat for the S9 Max?

A2: Yes, we offer an adjustable electric scooter seat saddle compatible with the S9 Max and other models. You can click here to find it.

Q3: Do maximum speed settings need to be reset each time?

A3: No, the top speed will stay the same until changed in the app. For example, if your last ride was set to 22mph, it will remain at 22mph between charges.

Q4: Does it support USB charging?

A4: For convenience on the go, the handlebar-mounted USB port allows you to charge mobile devices while riding.

Q5: What is the water resistance rating?

A5: The S9 Max is rated IPX4, sufficient for occasional light rain but heavy downpours are not recommended.

Q6: Are lights included for night riding?

A6: Yes, bright integrated head and tail lights provide superior visibility and safety after dark for peace of mind.

S10 Plus

Q1: What are the differences between the S9 series and the S10 Plus?

A1: The S10 Plus is an upgraded S9 series version. It offers enhanced performance, a longer range, more comfortable tires, a wider footboard, a more advanced dashboard, and a brand-new app. It also features turn signals for improved safety.

Q2: Is the S10 Plus waterproof?

A2: Yes, the electric scooter has an IPX4 rating, which means it can resist water splashes. However, riding in heavy rain is not recommended.

Q3: How big are the tires?

A3: The S10 Plus has 10x2.2 inch tubeless tires with a self-sealing function. These tires provide excellent road grip and minimize the risk of punctures in various road conditions.

Q4: Is the S10 Plus foldable?

A4: Yes, the electric scooter features a 3-step folding design. You can refer to the unboxing video or user manual for detailed instructions.

Q5: What about the lighting system?

A5: The S10 Plus includes a headlight, taillight, and integrated turn signals, enhancing visibility and safety.

Hyper X 

Q1: Can the scooter fold for transportation?

A1: Yes, the Hyper X features a folding handlebar, allowing easy storage and portability between destinations.

Q2: What lighting capabilities does it have?

A2: A headlight, turn signals, and rear brake light ensure safe riding day or night. Superior visibility protects you and helps others see accordingly.

Q3: Do the seat and basket require assembly?

A3: Some assembly may be required but an instructional video guides quick and simple installation so you can begin enjoying added functionality right away.

Q4: Is it suitable for rainy days?

A4: With an IPX6 rating, the Hyper X can withstand occasional light showers. However, heavy rain is not recommended for optimal safety and scooter protection.

Q5: How does it handle rough terrain?

A5: Its 14" puncture-resistant pneumatic tires smoothly absorb bumps and handle varied surfaces with confidence-inspiring stability.

Q6: What is the basket's maximum load capacity?

A6: The reinforced basket carries up to 55 pounds of cargo, ensuring dependable hauling power on all your excursions.


Q1: Is there an optional seat available for GT2?

A1: Certainly, you can find the adjustable seat here

Q2: How do I install the seat on the GT2?

A2: You can refer to this video for a step-by-step guide.

Q3: Why doesn't my battery last long?

A3: Similar to electric cars, several factors can affect the range of electric scooters. Factors like uphill terrain, increased weight, or speed can all contribute to faster battery depletion. Our electric scooter range claims are based on standardized testing with a 160-pound rider at 25 degrees Celsius on a stable surface. You can check some useful tips for maximizing your electric scooter's range.

Q4: How do I tighten the handle of the GT2?

A4: To tighten the handle, lift it slightly and pull up. If it's loose, adjust it by turning clockwise to tighten and counterclockwise to loosen.

Q5: Is there an unboxing and assembly video for the GT2?

A5: Yes, you can watch the unboxing and assembly video here.

Q6: Can I drive the GT2 in the rain? Is it waterproof?

A6: The electric scooter has an IPX4 waterproof rating. While it can withstand light rain, prolonged exposure to wet conditions is not recommended.

Q7: How do the turn signals work on the GT2?

A7: You can control the turn signals using the button located on the left side of the scooter's front. This feature enhances safety and is the latest upgrade.

Q8: Does the scooter fit in the trunk of a car?

A8: Yes, GT2 is typically designed to fit in car trunks. The dimensions when unfolded are (Length x Width x Height): 48 x 25 x 49 inches, and when folded: 48.6 x 22 inches.

X3 Pro

Q1: How big are the tires?

A1: The X3 Pro features 12" pneumatic tires at the front and 12" honeycomb tires at the rear. With these large tires, it’s perfect for long rides and can support riders weighing between 330-400 lbs.

Q2: Does the scooter have a headlamp?

A2: Yes, the X3 Pro has a headlight and a brake light.

Q3: Can the rear solid tire be switched out for a tubeless pneumatic tire?

A3: We do not recommend changing the tires yourself, as it may affect the motor. The X3 Pro is designed with a 12-inch front pneumatic tire and a rear honeycomb tire, suitable for all terrains.

Q4: What is the waterproof rating?

A4: The X3 Pro has a waterproof rating of IPX4. However, we do not recommend riding in heavy rain.

Q5: Are there lights on the scooter for nighttime riding?

A5: Yes, the X3 Pro is equipped with super bright headlights and oversized taillights for enhanced visibility at night.

Q6: What brand are the batteries, and how many charging cycles do they last? 

A6: The X3 Pro uses FST battery cells with a service life of over 500 charging cycles. The charging time is 6-8 hours.

Electric Bike


Q1: Do I need to assemble my M10 e-bike? Will it be difficult?

A1: The M10 electric bike comes 85% assembled. You can easily complete the assembly by following the detailed video on the product page and the step-by-step instructions in the user manual.

Q2: What is the recommended height for the M10 electric bike?

A2: The recommended rider height for the M10 is between 5'3'' and 6'3'' (162 cm - 192 cm).

Q3: Does the M10 electric bike have a USB port to charge a phone?

A3: Yes, the M10 e-bike includes a USB charging port on the battery, allowing you to charge your phone whenever needed.

Q4: Is the bike pedal assist, full throttle, or both?

A4: The M10 electric bike supports four modes: pedal assist, pure electric, pedal, and booster mode.


Q1: How far can I travel with the U2 electric bike?

A1: The maximum range is 45 miles, but the actual range can be affected by factors such as total weight, terrain, and wind conditions.

Q2: Can I ride the U2 electric bike on rainy days?

A2: The U2 has an IPX4 rating, making it suitable for light rain. However, riding in heavy rain is not recommended.

Q3: What should I consider before cleaning the bike?

A3: Before cleaning, ensure the power is turned off and the charging cable is unplugged to avoid damaging the electronic components. Proper cleaning will help extend the lifespan of your e-bike and ensure a smoother ride.


Q1: How far can I travel with the U5 e-bike?

A1: The U5 electric bike, equipped with a 48V 7.8Ah battery, offers a maximum range of 25-35 miles in pure electric mode and 40-50 miles in pedal-assist mode.

Q2: How effective is the lighting system on the U5?

A2: The U5 features an integrated headlight and rear brake light, ensuring visibility and safety in all lighting conditions.

Q3: Is it difficult to assemble the U5 electric bike?

A3: No, the U5 comes 90% assembled. You can easily complete the assembly by following the unboxing video or the detailed steps provided in the user manual.


Q1: Does the U7 electric bike have a USB port to charge a phone?

A1: Yes, the U7 features a USB charging port on the LCD, allowing you to charge your phone anytime and anywhere.

Q2: Is this electric bike pedal assist, full throttle, or both?

A2: The U7 e-bike supports four modes: pedal assist, pure electric, pedal, and walk assist.

Q3: Do I need to assemble my U7 electric bike? Will it be difficult?

A3: The U7 e-bike comes 90% assembled. You can complete the assembly by following the unboxing video or the detailed steps in the user manual.

Q4: Does it have security certification?

A4: Yes, the U7 has passed UL2849 and CFR1512 certifications, ensuring high-quality and safety standards. Additionally, the battery is equipped with a Battery Management System (BMS) to optimize performance and longevity.


Q1: Can the electric bike be used as a regular bike?

A1: Yes, the U1 can be used as a regular bike. It has four modes: pure electric, pedal assist, normal bike, and walk-assist.

Q2: Is the U1 e-bike suitable for teens?

A2: Yes, the U1 is suitable for teenagers. The recommended height range is 4’2” to 5’5”.

Q3: How to fold the U1 electric bike?

A3: The lightweight U1 can be folded in just two steps. Please refer to the unboxing video and user manual for detailed instructions.

Electric Skateboard


Q1: Is this a new line of V8 e-skateboards?

A1: The V6 represents a more beginner-friendly iteration of the V8 electric skateboard, catering to a diverse range of users. 

Q2: Is it suitable for a 13-year-old rider?

A2: Absolutely, the V6 operates at a gentler speed, making it ideal for beginners or younger riders. It offers ample control, catering to both novice and experienced users alike.

Q3: What is the range per charge?

A3: With a range of 8-10 miles on a single charge, the V6 electric skateboard provides more than sufficient mileage for your daily commute needs.

Q4: Can I bring this on an airplane?

A4: Yes, the V6 has a battery capacity of 25.2V x 2Ah = 50.4Wh, which falls below the 160Wh limit for airline travel. However, regulations may vary, so we recommend verifying with your local airline before traveling.

Q5: What should I do if the skateboard malfunctions?

A5: Rest assured, if you encounter any issues with the skateboard, please contact us promptly. We are dedicated to providing tailored solutions to address your specific concerns. Warranty coverage extends for either one year or 180 days, depending on the individual parts.


Q1: How long does it take to learn to ride this? 

A1: The V8 electric skateboard features four-speed modes tailored to different skill levels, making it suitable for both beginners and seasoned e-boarders. With its user-friendly design, you'll adapt to it effortlessly. Remember to wear a helmet for safety.

Q2: What is the battery capacity and range?

A2: The V8 utilizes the same lithium battery as Tesla, ensuring optimal safety and endurance. Typically, you can enjoy a ride of at least 12 miles, and the replaceable battery option extends the skateboard's endurance indefinitely.

Q3: If the board runs out of battery, can it be used like a regular board?

A3: One of the standout qualities of this electric skateboard is its seamless transition to a regular board when the battery depletes. It can be ridden smoothly without extra effort to push off with a foot.

Q4: Is the V8 equipped with a fast charger?

A4: Yes, the V8 has a fast charger in the package, eliminating the need to purchase any additional cables separately. With all the top accessories provided, you'll have everything you need for an optimal experience right out of the box.

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